Return & Refunds

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only offer exchanges for items that are defective or damaged. To request an exchange for the same item, please email us at desiredesi.india@gmail.com with details and photos of the issue or WhatsApp us at 8766457039

Once your exchange request is approved, our supplier or delivery partner will arrange for pickup from your address. You do not need to ship the item yourself.

Exchanges are processed after the returned item has been inspected and approved by our supplier. For questions or support, contact us at desiredesi.india@gmail.com or WhatsApp us at 8766457039 with photo and query.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Our products are fulfilled by trusted third-party logistics partners to ensure quick, reliable delivery and hassle-free returns.

Once your return request is approved, our supplier will arrange for a pickup directly from your address. We’ll keep you updated with pickup timelines and any applicable shipping costs, which may be deducted from your refund according to supplier policies.

Please ensure that returned items are unused and securely packaged at the time of pickup.
If a pickup cannot be completed (e.g., inaccessible location, missed appointment) or if the product fails our return eligibility check, we’ll contact you to resolve the issue.

Returns are processed according to each supplier’s timelines—refunds typically take 5-7 business days after the returned item is received and inspected. For questions at any stage, reach out to desiredesi.india@gmail.com.

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